Bunwells Limited Shipping Policy
 
 
Please note: we ship to the UK only. All goods are sent out either with Royal Mail or by Courier (DPD - Tracked or Hermes - Tracked).
   
Notification emails will be sent once items have been shipped, including tracking where applicable.
 
Recommended times for delivery are:

 
Royal Mail First Class 1-2 Working Days
Royal Mail Second Class 3-4 Working Days
DPD Next Day 1 Working Day *
Hermes Homecall 3-4 Working Days
 

 
* Next Day cannot be guaranteed as the courier does not guarantee this
 
If your item has not been received within these time frames, please contact us. Whilst the responsibility for meeting these delivery times once an item is dispatched lies with the respective courier, we do ask that you contact us if the item is not received within the recommended time-frames. Failure to contact us within 14 days of postage will result in us declaring the item as lost and no replacement will be given.
 
If delivery of the ordered item is unsuccessful, they are returned to us and we will contact you upon their arrival via email. Please be aware, that it is the responsibility of the customer to collect the ordered item at the agreed collection point (such as Argos) or to ensure there is someone at the agreed delivery address at the specified date to sign for the ordered item. If no one is present the courier may deliver the goods to a neighbour or the item might be taken to your local depot. In this case, a card should be left to advise where the item has been left.
If an item is not collected and therefore returned to us, the postage cost to resend it will have to be paid by the customer.
If a parcel has been delivered but you are claiming non-receipt, please allow 5 working days from date of notifying us to allow us to investigate with the courier.

Please contact us by email (bunwellsltd@bunwells.co.uk) or Phone (01953425959) for fastest response.