Bunwells Limited Return Policy

Please contact us before starting a return as we will be able to help. Please do not return any items without e-mailing or contacting us first. For all returns enquiries please email bunwellsltd@bunwells.co.uk or call on 01953 425959.

Returns and requested refunds will be processed within 14 days of the arrival of the returned item.

In the unlikely event that an item arrives damaged or faulty or you receive the wrong item Bunwells will exchange the item entirely at our expense for you. We will refund you or send you the correct item assuming we still have the product and/or size in stock. 

Please not that before returning the item, we reserve the right of a photo of the item in its original, undamaged packaging and, if applicable, a photo of the item showing the damage or fault.

If you wish to return a product for a refund because you have changed your mind, we are happy to accept the item back up to 30 days after purchase, as long as it is complete in the original packaging and condition. Please note that before returning the item we reserve the right of a photo showing the item in its original and undamaged packaging.

The return postage/ delivery costs for the unwanted items is the purchaser’s responsibility in this instance. (We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Until we receive your return to our warehouse, the items and their condition remain your responsibility.)

Please contact us by email or call on 01953425959 for fastest response.